Andy Polaine
The Service Design Show
I had the pleasure of chatting with 31Volts’ Marc Fonteijn on the Service Design Show the other day. We talked about the possible boundaries of service …
Writing & Thinking
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Design to the Power of Ten UX Australia 2016
Thanks to everyone who came to my workshop at presentation at UX Australia. Below is the deck for my Design to the Power of Ten presentation: UPDATE: The audio …
Services need to manage reverse ID better
Having finally relocated to a permanent address in Sydney and re-docking with government and utilities, I’ve been experiencing the whole gamut of customer …
Hello UX Australia 2016
Just a quick note to say I’m heading to Melbourne for UX Australia 2016 where I’ll be running my Design a Service in Six Hours workshop and also …
The Circular Economy Officer
There’s an interesting short piece over at Sustainable Brands asking whether we need a new kind of CEO - a Circular Economy Officer. They interviewed my …
You drive me crazy — considering the brand and human experiences of autonomous cars
Photo: Steve Jurvetson When Google’s self-driving Lexus cut off Delphi Automotive’s self-driving Audi, forcing it to take “appropriate …
Service Design masterclass links and goodies
Links, slides, and book recommendations from a Service Design masterclass in Helsinki, gathered in one place for participants and a wider audience.
Switching hemispheres
I have some big news to announce. After six years teaching and researching service design at the Hochschule Luzern I will be leaving my post there at the end …
The Apple Watch, skeuomorphism and metaphors
I had a Twitter exchange with John Gruber yesterday in response to his point about the Apple Watch and skeuomorphism: I don’t think iOS or OS X needed to eschew …
Stop researching and start doing
Austin Kleon with some sage advice for anyone considering writing a book. It’s all good, but this is especially true: Stop researching, start writing. …
Safety in games, from Shakespeare to Plato to Play Theory
Interesting piece from Jesper Juul on play with this note about Brian Sutton-Smith: On two occasions I heard Brian Sutton-Smith claim that play provides a …
Antirom 20th Anniversary Event
REWIND to 1995 - A collective of young Londoners launches Antirom, a CD-ROM of experimental interactive software, at Cameraworks gallery in Bethnal Green. The …
Comcast Customer Receives Bill Addressed to ‘Super Bitch‘
In our book on service design and elsewhere, we often talk about how much people are at the heart of services. Although branding folk like to speak of products …
Fixing photo and video file metadata with ExifTool
This post is really a note-to-self for when I next have to remember how to deal with missing photo and QuickTime movie metadata. Nevertheless, since it took me …
Getting from here to there – from hunch to research direction to design concept
The most common issue my students face is project paralysis in the face of infinite possibilities and the synthesis of a mass of research material. Services …